Salesforce

Enable Client Run their Business Efficiently

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Salesforce

CST helps in developing a unique and robust Salesforce solution for client organization and enable their day to day operations efficient. With proven and successful methodology and technical expertise CST provides effective Salesforce development services and Salesforce solutions such as Salesforce administration, consulting, configuration, integration, product development, implementation, customization, training and support.

Offerings and Services

Salesforce Consulting

We analyze your existing business needs and define business objectives and elaborate the ways to achieve your business goals with Salesforce functionality with required customizations and integrations that make the solution fully compliant with your requirements.

Customization and Configuration

Based on the complexity, cost and the level of the platform’s modification, We help in Configuration and Customizations. Configuration implies modifying Salesforce default capabilities with point-and-click tools. Customization is a development process, allowing to deeper tailor the platform with Apex code, if large-scale changes are required to meet your business objectives.

Migration to Lightning

Migrate to Lightning in Salesforce : With best in class migration methodology, best practices and offerings, we help client organisations successfully conduct a Lightning migration

Integration

We Integrate Salesforce solution seamlessly work with third-party systems, such as Legacy, ERP, ecommerce platforms, document management systems, and ensure increased visibility of data flows across integrated applications.

Data Migration

We migrate existing data into the new Salesforce solution with accuracy, with minimal data changes, , less system downtime and no impact on your business processes.

User training

We provide Salesforce training to increase user adoption and help users to adapt to the capabilities of the delivered Salesforce-based solution, make the best possible use of Salesforce default and custom features and enhance employee productivity.

Implementation

Create custom Salesforce-based solution in the development environment and QA process, the solution is migrated to the UAT environment where the client business team performs UAT. Once Signed off, launch the new Salesforce solution to the production environment and make it available to the clients business team.

Support Services

Continuous support services include further tuning of Salesforce features and processes to meet client organizational changes. They also entail developing of custom apps that may be required to see to your business needs arising after the implementation.

Migration of legacy solutions to Salesforce suite.

Functionality enrichment for the current Salesforce CRM.

Workflow design, execution and automation services.

Comprehensive reporting solutions and dashboards for your business-specific needs.

Force.com application development.

Development of customized Salesforce mobile applications to meet customer needs.

Design for APIs, canvas application, and developing custom web and de-duplication.

Development of custom AI-powered solutions and services with Einstein.

Configuraion

Cloud Products - Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud and App Cloud.

Onboarding and offboarding processes.

Workflows, profiles, reports, email services, validation rules, process builder, permissions and marketing automation.

Security parameters and composition of teams.

Customization

Requirements and technology limitations analysis.

Identification of the most efficient solution for the organization’s workflow.

Software architecture.

Data processing and storage.

Assessing middleware and modules necessary for the cloud platform together with its elements.

Integration and connection to enhance effective communication.

System test and deployment.

Integration

AppExchange packages.

Salesforce to Salesforce connection.

Tools and solutions like Salesforce1, FinancialForce, Conga, Drawloop, Concur, and DocuSign

Tools for marketing automation including Marketo, Dropbox or Google marketing and analytics products.

Social networks and third-party services.

Payment processing services.

Various libraries and applications available through AppExchange.

Custom web services.

Business analytic tools for data analysis and advanced analytics.